To place an order online with CHANOKALL, the purchaser must be 18 years of age or older and have a shipping and billing address.

- You can order through the website https://www.chanokall.com/ by clicking on SHOP and clicking on the desired product image. then choose color, size, and the required amount when finished, select Add to Cart, the product that the customer has selected. Go into the shopping cart and check the product correctly, you can click to pay for the product on the right-hand side. When the order is completed, you will receive a confirmation email and an additional email with a link to track your order.

- or you can order products via

   Line official account: @chanokall,

   Facebook: chanokall_official,

   Instagram : @chanokall_official

   Email : [email protected]

 

Return Product

The customer must return the product within 14 working days from the received date and the product much be in the following:

• The products must be in good condition with packaging;

• The products must be unopened and full of equipment;

• Tag & label must be attached same as the original; and

• Attached is your Order Number with the product.

After the Company received the product, we will examine the product and will notify you within a reasonable period for return the product. The Company reserve the right to return promotion product and hygiene product.

Return Conditions

The Company will accept the returning product and its package only the product must be in the conditions as the following table. Otherwise, the Company reserves the right to return the products.

No.	Return Reasons	Returning product must be good
		Good condition with the packaging unopened opened	Unopened and full equipment	Tag & labels attached	Period of Return
1.	Incorrect Product delivered	/	/	/	14 days
2.	Part of the Product was defected, damaged, expired, or missing upon delivery	-	/	/	14 days
3.	The Product was not the same as advertised	-	/	/	14 days
4.	Not satisfied with the Product	/	/	/	14 days

In case the product has returned to the Company, because of the uncompleted delivery for any reason. The Company reserves the right to cancel your order and we will refund the payment to you as soon as possible, therefore, if the product cannot be delivered due to any uncontrol event such as an epidemic, natural disaster, terrorism, demonstration, and others which is influenced the delivery to be unable to deliver for more than 7 days, we reserve the right to cancel and refund your order.

Non-Return Products

• Products which have been opened and costumed before return to the Company;

• Products that have been washed and laundered or any action;

• Products without important parts ex. tag, package; or damaged product;

• For hygienic reason, the Company reserve the right to not accept return product as follow: innerwear, bag, shoe, sock, belt, hygiene mask, and bedding products;

• Products that have passed 14 days from the purchased date;

• If the customer does not have a receipt (purchase order/ credit card slip/ return product form);

• Products that have been scratched, damaged, or soiled by the customer; and

• Products that have been purchased by using a discount coupon or received as a gift.

Return Processes

Please indicate the product you wish to return and meet our return conditions before returning. In case products meet our return conditions, you can fill in the required information in the form (attached link) after logging in to our website or contact us with the following channel.

Customer Service Center: 02-301-2988 during our working hours

(Monday-Friday 9:00 AM -6:00 PM)

E-mail: [email protected]

Facebook: @chanokallofficial (Inbox)

This return process will start after the Company has examined the product from you. It may take approximately 7 working days from the date received the product. If you have any inquiries, please contact us at email: [email protected]

Refund Payment

1. Payment by credit card method

Once the Company received the refund product from the customer, the payment refund will immediately send to the card-issuing bank within 7-14 working days. Then, your refund period will depend on the terms and conditions of the issuing bank within 30-45 working days

2. Payment by internet banking and cash on delivery (COD)

The Company will process the payment refund by transferring the payment to your bank account within 7-14 working days. The bank account name must be the same as the customer’s name. If the Bank account name does not match the customer’s name, the Company would request a copy of the signed identification card, both customer and the person who owns the bank account, to confirm that the customer agrees on the transferring payment to that bank account.

Cancellation Order

Customers can cancel their order before the delivery process by contacting us

Customer Service Center: 02-301-2988 during working hours (Monday - Friday, 9:00 AM - 6:00 PM)

Email: [email protected]

Facebook: @chanokallofficial (Inbox)

Line Official: @chanokallofficial

Remark

• Please keep your receipts, tax invoice, product receipts, and other documents as evidence for your return product.

• The Company reserves the right to return the product if you do not follow our process.

• Do not refuse delivery or return product without contacting us first.

• The Company reserves the right not to change the types of products for any reason.

 

 

  - After completing payment, we will deliver the goods via Thailand Post, Kerry, and DHL within 1-2 business days for Bangkok and metropolitan areas / within 3-7 business days for upcountry.

  - For international shipments under DHL, import taxes and local taxes vary from country to country. to avoid unexpected expenses, you may need to contact your local customs for customs policy information and details of duties and taxes. Because you may be charged those fees when your order goes through customs. And any expenses incurred must be paid by the recipient.

Quick Privacy Policy

 

D Catalog Company Limited and its affiliates Hereinafter referred to as the “Company” has realized and valued your personal information. The Company has established the Company's basic operations concerning personal data in every step of the Company's operations and by the Personal Data Protection Act B.E. 2019.

The Company has prepared this Privacy Policy.

The company, therefore, asks you to read this privacy policy. when placing an order or using the service You are deemed to have agreed and agreed to the procedures outlined in this policy.

1. Information of the Personal Data Controller is D Catalog Company Limited, located at No. 1 Soi Ramkhamhaeng 60/4, Ramkhamhaeng Road, Huamark Subdistrict, Bangkapi District, Bangkok 10240, Thailand. Further information about the Company is available on the website. www.chanokall.com If you have any questions about personal data or will request a copy of your personal information that the company keeps including withdrawing the consent you have given to the Company The Personal Data Protection Officer can be contacted

E-mail: [email protected]

Phone: 02-3012988

2. What personal information does the company request from customers? To create an account to access the services of that company. The Company is obliged to obtain your consent and express consent on sensitive information. To collect personal data for lawful purposes

3. Collection and use of personal information The Company will collect personal information from you directly and will not collect your information from other sources. The Company will notify you of the source so that you can decide whether to consent to the collection. The company will collect, use or disclose the customer's personal information to use as requested. or according to the agreement you have made with the company and that access to such information is restricted by appropriate means. including limiting who has access to this information.

The Company will not use the personal information of customers for other purposes other than the following purposes:

3.1 For the preparation of studies to be suitable for products and services

3.2 For registration and identity verification To use the accounting system or membership system on the website

3.3 To create special privileges and promotions that are suitable for specific customers

3.4 To use to offer marketing information, promotions, and new product details

3.5 To communicate with customers as necessary to inform them of new purposes and benefits of the customer. including use to obtain consent from new customers

3.6 To use the customer's information for the benefit of the customer about the business, products, and services that the company operates.

3.7 To comply with the performance of duties under the contract between the Company and the customer or to comply with the law.

3.8 To inquire about the satisfaction of the product quality or the service of the company, ask for advice or comments, reviews, test the product

4. Types of Personal Information Collected, Used, and Disclosed The types of personal information the Company collects, uses, and discloses will vary depending on the scope of use and the services you use. You only with your consent or where permitted by law.

5. Information about incompetent persons The Company will collect information about minors. virtual incompetent person, A person is incapacitated only with the consent of a person who has the authority to act on his behalf.

6. The source of your data The Company will collect personal information from you directly. This may come from information you have submitted to the Company. However, if the Company obtains your personal information from other sources The company will proceed by the law.

7. Disclosure of your personal information The Company will not disclose your personal information to third parties. If this is not the case where permitted by law or with your consent, the Company may disclose your personal information under the conditions permitted by law to third parties or juristic persons.

8. Duration of retention of personal information The Company will collect your personal information for the period specified in the Company's Privacy Policy. by considering the legal necessity as important

9. Sending or transferring your personal information abroad The personal data you provide to the Company may be stored, maintained, processed, disclosed, transferred, and accessed from servers located abroad. The Company will take necessary steps to ensure that your personal information is handled by this Privacy Policy and will seek your consent before transferring your information abroad.

10. YOUR RIGHTS RELATED TO INFORMATION you as the owner of the personal data have the following rights Right to revoke your consent/ Right to access your personal data/ Right to rectifier of personal data/ Right to delete personal data/ Right to request suspension of the use of personal data/ Right to request or request the transmission or transfer of personal data / the right to object to the collection, use or disclosure of your data / the right to lodge a complaint

11. Cookie Policy When you visit the website of this company The Company will collect certain information from you through the use of cookies. However, before collection, you will always be informed. If you do not wish to use cookies You can opt-out or modify cookies.

12. Personal data was obtained before the law came into force. The Company has the right to collect and use your data that has been collected before the date on which the personal data protection law comes into force for the original purpose. If you do not want the company to do so. You can notify the company to withdraw your consent.

13. Interpretation and enforcement of this policy to adhere to the laws of the Kingdom of Thailand

14. Security The company has implemented strict security measures and enforcement policies to keep your personal information safe.

15. Changes to Privacy Policy The Company reserves the right to change and amend this Privacy Policy at any time and for a reasonable period. With every change and correction, The Company will notify the Customer and will appear on the Company's website.

Customers can learn and understand more about the full privacy policy at https://runway.digitsoul.co.th/Privacy